Terms & Conditions

Please read these terms and conditions carefully as they affect your rights and liabilities under the law. By placing an order with Bristol Veg Boxes you are deemed to agree to these terms and conditions. We reserve the right to revise these terms and conditions, so please check periodically for any changes. If you do not agree to any revised terms and conditions, please let us know. These terms and conditions were last revised on 6th February 2025.

Registration

 
To order from Bristol Veg Boxes you must be over eighteen years of age, or, if you are a business, you must be operated by a person over eighteen years of age. As a new customer, to order from you must first register with us, this is also known as setting up an account. This account is not a credit account (see the payment section below).

All details provided upon registration or at any other time must be correct and complete. Please inform us promptly of any changes to this information.
 

Payment

We ask you to set up a payment method via the Stripe facility on this website.

Using this Stripe facility your payment details will be held on a secure third party system. We will submit our request for payment to your bank within 24 hours. We cannot, however, accept any liability for how long it takes the bank to process the payment. Your account will be debited usually the next working day. 

All goods which are ordered and dispatched must be paid for. If you need to cancel a box or take a break from deliveries please if at all possible do so by the stated ordering deadline (11pm on Sunday), this avoids unnecessary picking and waste. You can see what is due to be delivered in a given week by looking at your basket on our website.

If an order is cancelled after the deadline (11pm on Sunday) prior to your delivery you may still be liable to pay for the goods in full or in part depending on whether or not the goods have been collated or dispatched. You will need to make this late cancellation directly with us by email. We reserve the right to suspend or terminate deliveries to you if payment is not in place by our stated deadlines.

If money is owed to us by you at the time when you discontinue your orders, or if we have to terminate your membership because of non-payment we will first issue you with a statement and three written requests for payment. If, after this time, the money is still outstanding we reserve the right to raise an administrative charge to cover the cost of the letters plus the charges incurred in the appointment of our appointed debt recovery firm. You will receive written notice of the amount before the charges are levied. If you make a payment by cheque and the cheque is not honoured by your bank we reserve the right to pass on the charges our bank levies for the presentation of unpaid cheques to you.

Purchases

 
Any order submitted via our website is not accepted by us until you receive an order confirmation. Any order submitted by phone will be accepted verbally by our staff. Your submission of an order amounts to an offer to enter a contract to buy the goods from us. When we accept an order, we do that knowing we can fulfil that order. However, products are subject to availability and we cannot guarantee that all products will be available at the time of accepting an order. If we are unable to deliver an item you have ordered we will usually replace it with an alternative which is not on your dislike list, or on rare occasions when an alternative is not available you will not be charged, giving rise to a credit, which may be offset against future orders. We will endeavour to warn you of any changes to the price. Please refer to the website.

Delivery of Products

 
We will make delivery to your delivery address as stated when you register or update that address. We reserve the right not to deliver to all locations. You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. We recommend that you specify a ‘box leaving place’ to instruct us where you would like your box to be left if it is delivered when you are not at home. In the event that your delivery is stolen from the agreed delivery location or damaged there, we do not accept liability but may consider compensation at our discretion. Any changes to delivery address details must be made before our stated deadline (11pm on Sunday).

We will advise you on which day your delivery will take place. We will endeavour to keep this day the same but reserve the right to change it temporarily or permanently and will advise you if we do so.

If we are unable to deliver your order or have to deliver late or on a different day, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this may cause.
Please let us know of any problem with your deliveries, as soon as possible or within 24 hours. If the goods that arrive are damaged or you are not happy with the quality, we will credit you, or replace the item in your subsequent box for damage as you choose.

Please ensure that all produce is stored correctly after delivery. Fresh produce, except squashes, avocados, basil and bananas, store best in a cool place.
 

Cancellation rights

 
You may cancel your registration with us at any time by phone, email or in writing, provided that you adhere to the usual deadline(11pm on Sunday) for cancellations. You remain responsible for ensuring not only that any such cancellation is issued to us, but also that it is received by us before the stated deadline.

Bristol Veg Boxes may suspend or cancel any accepted order or your registration at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. We will, of course, communicate with you about this.